Shipping policy

Our jewellery is hand made to order and may take a few days or more to be dispatched. 
We always dispatch on time but delays can occur in the postal network, which is something beyond our control. If you have selected a standard delivery option, it normally takes 2-3 working days for UK mainland addresses but can take longer especially at busy times of the year. 

Please be aware that it is not be possible to expedite an order once it has been placed. In fairness to all our customers, orders are processed in the order they are received and selecting a delivery upgrade does not reduce the manufacturing time.

 If you need to cancel an order please let us know within 24 hours. Once an order has been dispatched, it cannot be cancelled.

International orders can take up to 45 days to be delivered if there are unexpected delays in the postal network / importation procedures but normally they are delivered within 2 weeks of dispatch. 

A signature may be required for your order. Your postal service will leave a delivery card with instructions on how to collect or re-arrange delivery if you are not available. Postal services only allow a limited time for collection and if it is not collected within that time frame, it may be returned to us undelivered.  If that does occur, we reserve the right to charge a restocking fee up to  50% of the original purchase value and this will be deducted from any refund due.
If you have not received your order within 5 working days of receiving a dispatch notification or 15 working days for International orders, just let us know and we will investigate further.